The Consumer Mind
Brand Perception and the Implications for Marketers
About the Book
The Consumer Mind explores the relationship between consumers and brands, analyzing the types of communication and their perception of brands. Based on research from Millward Brown, one of the world's leading research agencies, it provides expert advice for marketing practitioners on how brands, products, services and communications reach the mind of the consumer. With insights based on the latest advances in neuroscience and psychology, it analyzes the environment, and the implications for brands.
The book features global-level analysis of 100 top brands (including Apple, Google, McDonald's, Coca-Cola, Facebook, Blackberry, Fedex and Dolce & Gabbana), conducted in 30 countries across the globe and based on feedback from more than two million interviews.
The Consumer Mind encourages marketers to think about people and their everyday lives, enabling them to influence the way in which their brands are perceived and to encourage trial and repeat purchases.
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About the Book
The Consumer Mind explores the relationship between consumers and brands, analyzing the types of communication and their perception of brands. Based on research from Millward Brown, one of the world's leading research agencies, it provides expert advice for marketing practitioners on how brands, products, services and communications reach the mind of the consumer. With insights based on the latest advances in neuroscience and psychology, it analyzes the environment, and the implications for brands.
The book features ...
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Authors / Editors
Pepe Martínez is the Managing Director of Millward Brown Iberia. He was previously the head of Euroqual, the European qualitative research network and has won four awards from the Spanish Marketing Research Society, AEDEMO, for his work. He gives frequent lectures throughout Europe at universities, business schools and marketing forums on the relationship between young consumers and brands, social media and qualitative research.
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Authors / Editors
Pepe Martínez is the Managing Director of Millward Brown Iberia. He was previously the head of Euroqual, the European qualitative research network and has won four awards from the Spanish Marketing Research Society, AEDEMO, for his work. He gives frequent lectures throughout Europe at universities, business schools and marketing forums on the relationship between young consumers and brands, social media and qualitative research.
Press Coverage
"In this book Pepe Martinez uses everyday examples to explore how instincts, impulses and cognition combine to determine our reaction to the world around us. He brings together the world experienced through the senses and the world as understood by the mind, and explores how the two create meaning, the mental significance that empowers brands and makes them valuable." --
Nigel Hollis Executive Vice President and Chief Global Analyst, Millward Brown USA
"…essential reading for everybody who is interested in how the latest developments in science have influenced today's marketing practice." --
Pawel Ciacek, Head of Neuroscience Practice, Millward Brown Europe
"Pepe Martinez not only presents an intriguing discussion of the applications of neuromarketing, he offers important insights into the way in which successful brands make a strong rational and emotional connection with the human mind. This book will be an eye-opening learning experience for marketing practitioners and students alike." --
ForeWord Reviews "[U]ses a blend of theory and real world examples to illustrate how the latest developments in neuroscience could benefit the work of marketing practitioners worldwide." --
BrandUniq
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Press Coverage
"In this book Pepe Martinez uses everyday examples to explore how instincts, impulses and cognition combine to determine our reaction to the world around us. He brings together the world experienced through the senses and the world as understood by the mind, and explores how the two create meaning, the mental significance that empowers brands and makes them valuable." --
Nigel Hollis Executive Vice President and Chief Global Analyst, Millward Brown USA
"…essential reading for everybody who ...
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Table of Contents
Preface
Acknowledgements
01 Introduction
A look back
What is neuromarketing?
Neuroscience is already producing results
A glimpse of the future
The aim of this book
02 Starting point: the pillars of the human mind
Evolution is capricious
The four basic mental functions
The mind and the theatre
Enter your mind!
03 The alarm clock rings
04 The world surrounding us
External versus internal reality
Our mind influences perception
Analysis of different logos
05 Careful! Watch out! Our environment is overflowing
Attention in action: in the supermarket or the disco
Differences between perception and attention
06 Do you remember?
Our memory and Google
We have many types of memory
Memory and senses
Working memory
Memory constructs and reconstructs
A research study on remembering advertising slogans
Designing questionnaires or drawing up guidelines
07 Wonderful!
The origins of the word "emotion"
What is our relationship with our emotions?
Where are emotions born and where do they live?
Brands, communications and emotions
08 How clever!
The classical approach to intelligence
A new concept of intelligence
Social intelligence
09 Who's the boss here?
The boss
Who am I?
What am I like?
10 Make your mind up!
A long cultural tradition
The rational-emotional binomial
The consumer and decision making
Advertising campaigns, reasoning and emotions
11 I want to be happy!
The illusion of happiness
Happiness from the psychological point of view
Happiness on the biological level
Happiness study at Millward Brown
12 I'm off to bed!
Time for a rest
Dream discourse and advertising discourse
13 Summary of the brain's mental functions
14 Brands, communications and the mind
The brand's function
New challenges for brands
The keys to brand success
Brand leaders
Building brands
The digital revolution
Brands in the social media
15 Millward Brown and neuroscience
The Branded Mind
Improving our brainpower
The contributions of neuroscience to marketing research
A glimpse of the future
16 Final reflections: philosophy and the mind
Bibliography
Index
About Millward Brown
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Table of Contents
Preface
Acknowledgements
01 Introduction
A look back
What is neuromarketing?
Neuroscience is already producing results
A glimpse of the future
The aim of this book
02 Starting point: the pillars of the human mind
Evolution is capricious
The four basic mental functions
The mind and the theatre
Enter your mind!
03 The alarm clock rings
04 The world surrounding us
External versus internal reality
Our mind influences perception
Analysis of different logos
05 Careful! Watch out! Our environment is overflowing
Attention in action: in the supermarket or the disco
Differences between perception and attention
06 Do you ...
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